Placing an order

You can purchase Walona Dogs products with the shopping cart feature in the web shop ( After placing your order, you will receive an order confirmation by e-mail including total price of the order, shipping costs and list of ordered products. All customer information is handled confidentially. The required information will be used only for shipping of the products or handling any problems in delivery.

When placing an order you accept the terms of delivery.

Payment and payment methods

Products and shipping costs are charged when the order is placed. All payments are handled by PayPal.

Delivery methods and charges

We ship orders Mon-Fri via International postmail as letters. Order will be shipped to your mailbox without tracking number.  We ship orders within 1-5 business day. Shipping cost is 6.90€ all over the world

Delivery Time

Estimated delivery times based on surveys: Nordic countries and Central Europe 2-5 working days, rest of Europe 3-6 working days. Rest of the world: large cities 4-10 working days; other destinations: no estimate available..

The estimates do not include the time required for possible Customs clearance

Return policy and terms

You can return your order within 14 days from the date of receiving them. The return policy only covers for unused products in their original package. In order to return a product, we require that you inform us via email ( days from the date of receiving them. After receiving and accepting the returned items we will refund all payments excluding shipping fees.

If there would be any problems or you wouldn’t receive your products in time, please contact us

The return address: Walona House ltd 16 37630 Valkeakoski

We reserve the right to update our terms and conditions. You are responsible for reading the terms and conditions before placing an order.

Warranty Disclaimer

We've tested our collar & leash products for strength & durability for everyday use. Each consumer is responsible for determining the suitability of Walona Dogs products for their situation and assumes all responsibility/liability by purchasing said product. By purchasing Walona Dogs products, you acknowledge and agree to accept all responsibility. Walona Dogs and its owners and employees cannot be held responsible for any injury or damage that may result from the use of our products to any person, pet or entity . Despite our best efforts, our items are not "chew-proof" or "scratch-proof". This site and the materials and products on this site are provided "as-is" and without warranties of any kind, whether express or implied. Walona Dogs will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. .